Q1: Who are we? A:We are based in Guangdong, China, start from 2013,sell to North America(70.00%),South America(10.00%),Western
Europe(10.00%),Northern Europe(10.00%). There are total about 101-200 people in our office.
Q2: What can you buy from us?
A: LED Night Lamp,LED Light Strip Set,LED Plant Grow Light and Solar Copper wire lamp.
Q3: What are payment terms for new customers?
A: Usually we make transaction via alibaba trade assurance, after we set up an order, you can pay with credit card, visa,E-checking, western union or T/T.
Q4: How do you ship the goods and how long does it take to arrive?
A: We usually ship by DHL, UPS, FedEx or TNT. It usually takes 5-7 days to arrive. Ship air to door takes around 15 days.
Q5: What about the lead time of strip light kit?
A: for order under 50 sets, we can ship in 7 days after payment made.for order more than 200 sets, we can ship in 12 days after payment made.
Q6:Can I print my logo on the strip light?
A: Yes, When your order quantity is greater than 500 pieces,we can print your logo on the product.
Q7: Why should you buy from us not from other suppliers?
A: Established in 2009, SHENZHEN SMILE LIGHTING CO.,LTD is an ISO 9001:2008 certified LED lights manufacturer in Shenzhen, China. Also, we passed the wal-mart factory audit. The factory is equipped with 6000 sq.m.production area, and over 300 employees.
Q8: How to proceed an order for the product?
A:Firstly, let us know your requirements or application.
Secondly, We quote according to your requirements or our suggestions.
Thirdly ,customer confirms the samples and places deposit for formal order.
Finally ,we arrange the production and shipment.
